This policy explains what personal data bengal77 collects from players in Bangladesh, how we use it, and what choices you have. Reading it takes about five minutes. If you have questions, email [email protected].
Who Runs bengal77
bengal77 operates the website bengal77.ws and the bengal77 Android application. We are the data controller: we decide how and why your personal data is processed. All data handling described in this policy is carried out under our direct supervision, not by a third-party company acting independently.
If you need to reach us about privacy matters, write to [email protected]. We respond within 48 hours on business days.
Data We Collect
bengal77 collects only the data needed to run your account and comply with responsible-gaming rules. Here is a breakdown:
| Category | What We Collect | When We Collect It |
|---|---|---|
| Registration | Full name, date of birth, email address, phone number, country | When you create a bengal77 account |
| Identity (KYC) | National ID Card (NID), Passport, or Driving Licence scan; selfie for liveness check | Before your first withdrawal |
| Financial | bKash/Nagad/Rocket/Upay mobile number; Bank account details; transaction history | When you deposit or withdraw |
| Device & Technical | IP address, browser type, device OS, screen resolution, session timestamps | Automatically on every visit |
| Gameplay | Bet amounts, game sessions, win/loss records, wagering history | While you play on bengal77 |
| Communications | Chat transcripts, support emails, bonus enquiries | When you contact support or use Live Chat |
We do not collect your bKash PIN, banking password, or any payment credential. Those go directly between you and your payment provider.
How bengal77 Uses Your Data
We use your personal data for the following purposes:
Account and Service Delivery
To create your bengal77 account, process deposits and withdrawals, credit bonuses, and show your gameplay history. Without this processing your account cannot function.
Identity Verification and Fraud Prevention
KYC documents (NID, Passport, or Driving Licence) are reviewed within 12 hours of submission. We use them to confirm your age and identity, and to detect duplicate accounts or fraudulent payment activity.
Responsible Gaming
bengal77 monitors gameplay data to identify signs of problem gambling. If your pattern triggers a concern, our team may contact you to offer self-exclusion or deposit-limit tools. We do not use this data for marketing without your separate consent.
Marketing and Promotions
If you opt in during registration, we may send SMS or email notifications about bengal77 bonuses, cricket-match promotions, and new game releases. You can unsubscribe at any time through your account settings or by emailing support.
Legal and Regulatory Obligations
We retain transaction and identity records as required by applicable anti-money-laundering rules. These records are not used for any other purpose.
Cookies and Tracking Technologies
bengal77.ws uses cookies and similar technologies. Here is what each type does:
- Essential cookies – Keep you logged in and remember your session preferences. Disabling them breaks the site.
- Analytics cookies – Count page visits and measure how players navigate the lobby. We use aggregated data only; no individual profiles are sold.
- Functional cookies – Store your language preference, last-played game, and display settings.
- Marketing cookies – Track whether you clicked a promotion link before registering, so we can credit the correct welcome offer to your account.
You can manage or delete cookies through your browser settings. Blocking essential cookies will prevent login. Blocking marketing cookies will not affect gameplay.
When We Share Your Data
bengal77 does not sell your personal data. We share it only in these situations:
- Payment processors – bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data needed to process your transaction (name, mobile number, amount).
- Game providers – Spribe, PG Soft, CQ9, Red Tiger, and Playtech receive a pseudonymous player ID and bet data to run their games. They do not receive your name or phone number.
- KYC verification services – A licensed identity-verification partner reviews your NID or Passport scan. The scan is deleted from their systems after verification is complete.
- Law enforcement – We disclose data if required by a valid legal order. We will notify you where permitted by law.
All third parties who receive your data are contractually bound to use it only for the stated purpose.
How Long We Keep Your Data
Retention periods depend on the type of data:
| Data Type | Retention Period |
|---|---|
| Account registration details | While your account is active + 5 years after closure |
| KYC documents (NID/Passport) | 5 years from the date of verification |
| Transaction records | 7 years (financial-record requirement) |
| Gameplay history | 2 years from last session |
| Support chat transcripts | 2 years from the conversation date |
| Marketing preferences | Until you withdraw consent |
After the retention period ends, your data is permanently deleted or anonymised so it can no longer be linked to you.
Your Rights as a Player
As a bengal77 player, you can exercise the following rights at any time by emailing [email protected]:
- Access – Request a copy of all personal data we hold about you.
- Correction – Ask us to fix inaccurate data (for example, a misspelled name).
- Deletion – Request erasure of your data, subject to legal retention requirements. We cannot delete transaction records we are legally required to keep.
- Restriction – Ask us to stop processing your data while a dispute is resolved.
- Portability – Receive your registration and gameplay data in a standard machine-readable format (CSV or JSON).
- Withdraw marketing consent – Opt out of promotional SMS and emails at any time without affecting your ability to play.
We respond to all data-rights requests within 30 days. Where a request is complex, we may take up to 60 days and will notify you of the extension.
Security Measures
bengal77 uses the following safeguards to protect your data:
- TLS 1.3 encryption for all data transmitted between your device and our servers.
- AES-256 encryption for sensitive fields stored in our database (NID numbers, mobile numbers).
- Two-factor authentication available for your bengal77 account login.
- Regular penetration testing by an independent security firm.
- Staff access to personal data is restricted on a need-to-know basis; all access is logged.
If we detect a data breach that is likely to affect your rights, we will notify you by email within 72 hours of discovering it, and within 72 hours report it to the relevant authority.
Players Under 18
bengal77 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If KYC review reveals a player is underage, we close their account immediately, return any remaining balance (minus bonuses), and delete their personal data.
If you believe a minor has registered on bengal77, please contact us at [email protected] immediately.
Changes to This Policy
We update this bengal77 Privacy Policy when our practices change or when legal requirements are revised. The "last updated" date at the top of this page reflects the most recent version. If a change materially affects how we process your data, we will notify registered players by email at least 14 days before the change takes effect.
Continuing to use bengal77 after the effective date means you accept the updated policy. If you do not accept a change, you can close your account by contacting support.
Get in Touch
For any privacy-related question, data-rights request, or complaint about how bengal77 handles your personal data, reach us through these channels:
Email: [email protected]
Live Chat: Available 24/7 on bengal77.ws — average response under 2 minutes.
We take privacy complaints seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.